Question 1

Do you ship internationally?

Accepted Answer

Yes. We ship worldwide from our Melbourne studio via Australia Post. We currently offer free shipping on all orders worldwide with no minimum spend required.

Question 2

How long does shipping take?

Accepted Answer

All orders are dispatched within 2 business days from our Melbourne studio. Australia: 2–6 business days. New Zealand: 5–10 business days. USA & Canada: 7–14 business days. UK & Europe: 7–14 business days. Rest of world: 10–21 business days. Delivery times may vary depending on local postal services.

Question 3

Is shipping free?

Accepted Answer

Yes. Shipping is currently free on all orders worldwide. There is no minimum spend required and no code is needed at checkout.

Question 4

What currency will I be charged in?

Accepted Answer

All payments are processed in AUD (Australian Dollars).

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards and PayPal. All payments are processed securely using SSL encryption technology.

Question 6

What is your returns policy?

Accepted Answer

We offer free returns within 14 days of receiving your order. If you are not satisfied, contact info@camilledelaquise.com and we will organise the return at no cost and issue a full refund once the artwork is received in its original condition.

Question 7

What if my artwork arrives damaged?

Accepted Answer

If your artwork arrives damaged, please contact us through our website contact page and include photos of the damage. We will replace your artwork at no additional cost.

Question 8

Where are you based?

Accepted Answer

Camille Delaquise is based in Melbourne, Australia. All artwork is created in her Melbourne studio and all orders are packed and dispatched from there. You can visit Camille on Tuesdays and Fridays at the Queen Victoria Market in Melbourne.

Question 9

Do you sell original paintings or only prints?

Accepted Answer

Camille does not sell her original paintings. She offers professionally produced art prints and poetry prints so collectors around the world can enjoy her work in an accessible format.

Question 10

Are your prints high quality?

Accepted Answer

All prints are professionally produced using premium materials to ensure longevity, clarity and colour accuracy. Each original artwork is scanned in high definition, colour-corrected, and test printed until it accurately reflects the original.

Question 11

How do I choose the right artwork for my space?

Accepted Answer

We recommend choosing a piece that genuinely speaks to you. Camille’s abstract art prints and poetry prints are designed to create atmosphere and start conversation. If you would like guidance, please contact us.

Question 12

How can I contact you?

Accepted Answer

For enquiries regarding orders, returns, collaborations or artwork, please email info@camilledelaquise.com. We aim to respond within 1 business day.

CAMILLE DELAQUISE

About Camille Delaquise