FAQ

  • Do you ship internationally

    Your purchase can be shipped to most destinations around the world including USA, Canada, UK, Brazil & New Zealand.

    Click here for the full list.

    All orders are sent by a courier service and free shipping is offered on all orders over $100.

    Click Here For More Info

  • Do you offer free shipping?

    All orders over $99 qualify for free shipping anywhere in the world. This will be applied automatically at checkout.

  • Shipping Timeframes

    All orders are dispatched within 1 business day and a tracking number will be emailed.

    Click her for shipping time by location.

  • Payment Currency

    At checkout you will be charged in AUD$, Australian Dollars. However, this website has an international currency convertor to estimate prices in your currency.

    Please keep in mind that the currency convertor only provides an estimated price. The exact price charged may vary depending on your bank's exchange rate and fees.

  • FREE returns policy.

    You can return any product for a full refund for any reason, if you are unhappy wth your purchase please make contact within 14 days. We will organise the your return at no cost to you. info@camilledelaquise.com

  • What payments do you accept?

    Payment can be made with all major credit cards as well as PayPal. All payments are processed using SSL technology.

  • What is your privacy policy?

    To view the privacy policy please click here.

  • Where are you based?

    Camille’s studio is in Melbourne. This is where we creates all her art and music. This is also where we pack, and dispatch all orders from. You can visit Camille on Tuesday’s at The Queen Victoria Market in Melbourne.

  • If my product arrives damaged what do I do?

    Our team ensures that your order is packed securely. While our damage rate is exceptionally low, occasional issues may arise due to courier handling.

    If your artwork arrives damaged, we will gladly replace it at no additional cost to you. Send us a message from the contact page.